Privacy Policy

At Tbay, we are committed to safeguarding your privacy and ensuring that your personal information is handled with care. By using our platform, you agree to this Privacy Policy and consent to the collection, use, and sharing of your data as described below.

What Information Do We Collect?

To provide you with the best possible experience, we collect certain types of information. This includes:

  • Email Address: We collect your email for account creation, communication, and sending important notifications.
  • Bank Details: These are required to process your payments and complete transactions securely.
  • Customer Support Details: If you reach out to our support team, we may collect your phone number and any other information you provide to help resolve your issue.
  • Device and Usage Data: We collect information like IP addresses, log files, and how you use the app. This helps us improve functionality and keep the platform secure.

Use of Analytics Tools

Tbay uses third-party tools like Adjust SDK ( on Tbay App) and Google Analytics (on Tbay website) to better understand how users interact with the app. These tools may collect anonymized data about your device and how you use the app. This helps us improve performance, identify issues, and enhance your overall experience. By continuing to use the Tbay app and website, you agree to the use of these analytics tools.

Automatically Collected Information via Adjust

We also use Adjust on tbay App, a third-party tool that helps us understand how users interact with our app. Through Adjust, we may collect:

  • Your Google Advertising ID (GAID) or Apple ID for Advertisers (IDFA)
  • An anonymized version of your IP address
  • Your device type and operating system version
  • How you use the app, such as what features you tap or view
  • Where and how you installed the app (install and referral data)
  • You can read more in the Adjust Privacy Policy https://www.adjust.com/terms/privacy-policy/

Why Do We Need Your Information?

  • Facilitate secure transactions and verify user identity
  • Provide personalized support and respond to inquiries.
  • Enhance our platform's functionality and user experience.
  • Send important updates, promotional offers, and newsletters (if opted in).
  • Ensure compliance with legal obligations

Use of Cookies & Log Files

Tbay uses cookies and log files to enhance your browsing experience:

  • Cookies: Small data files stored on your device to remember your preferences and activity on our platform. You can manage or disable cookies through your browser settings.
  • Log Files: Automatically collected data such as IP addresses, browser type, and access times to help us improve our website and maintain security.

Additionally, we use analytics cookies to track browsing patterns, which help us improve user experience, and service cookies that make our website more efficient. Third-party advertising cookies may also be used to tailor ads to you when you visit other websites.

You can manage your cookie preferences by adjusting your browser settings. However, disabling certain cookies may affect the functionality of the site.

Where May We Share Your Personal Data?

Your privacy is important to us, and we only share your personal information under the following circumstances:

  • With Service Providers: To assist with payment processing, customer support, or technical services.
  • To Comply with Legal Obligations: If required by law or to protect Tbay’s legal interests.
  • With Your Consent: When you explicitly authorize us to share your information.

Note: we do not sell or rent your personal data to third parties for marketing purposes.

Measures to Protect Your Personal Information

We employ stringent measures to ensure your data is secure. To protect sensitive information during transmission, we use state-of-the-art encryption protocols. Access to personal data is strictly limited to authorized personnel, ensuring that only those with legitimate roles can view or handle your data. Furthermore, we conduct regular audits and security checks to identify potential vulnerabilities and address them promptly, maintaining the highest standards of data protection.

NDPR Compliance (Nigeria Data Protection Regulation)

Tbay complies fully with the Nigeria Data Protection Regulation (NDPR). We ensure:

  • Your data is processed lawfully, fairly, and transparently.
  • You have the right to access, rectify, or delete your personal information.
  • Consent is obtained for the collection and use of sensitive data.
  • Measures are in place to protect your information from unauthorized access or misuse.

Amendments to Privacy Policy

Tbay reserves the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any modifications will be communicated to you through our platform or email. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, feel free to contact us at[email protected]. Your trust is our priority, and we are here to address your queries.